Refund policy

14-day returns
You can return a watch within 14 days of delivery for a full refund of the item price, as long as it is unworn and in its original condition and packaging, with all protective film and tags still attached.

How to start a return
Email us at kaluemman259@yahoo.com with your order number and reason for return. We’ll reply with return instructions and the return address. Items sent back without contacting us first may not be accepted.

Return shipping
Return shipping is paid by the customer unless the item arrived damaged, defective, or incorrect. We recommend a tracked shipping service, since we can’t refund items lost on their way back to us.

Damaged, defective or wrong items
If your watch arrives damaged, stops working, or isn’t what you ordered, email us within 7 days of delivery with your order number and clear photos or a short video of the problem. We’ll send a replacement or a full refund, and we’ll cover any return shipping we ask for.

Refunds
Once we receive and inspect your return, we’ll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days. Original shipping charges and any import duties are not refundable.

Exchanges
The fastest way to get a different watch or colour is to return the one you have and place a new order.

Not eligible for return
Watches that have been worn, scratched, resized, or damaged by misuse, including water damage beyond the stated water resistance, can’t be returned.